Promo Planet stand behind the quality of its products and services. After all, it is your logo and it represents your brand. Rarely have we ever had any issues with our products or services that result in an order reaching this stage, however, we are all human, and mistakes even though rare, may occur from time to time. The important thing to note is that everyone here at Promo Planet has your best interest at heart, and we will do everything in our power to make it right for you. We strive for excellence in every facet of our business. We fully expect to exceed your expectations on each and every order.
We promise the product will meet your expectations and your imprint will be as you approved it, or we’ll rerun your order or refund your money.
If you are not satisfied with the items purchased, simply contact Customer Care within 30 days from the date your order shipped and subject to the following criteria we will either re-produce or refund the full price of the product in question, excluding postage and processing costs.
Promo Planet and it's affiliates' products are made-to-order with the best quality materials possible using state-of-the-art printing equipment. Promo Planet and it's affiliates takes great pride in our commitment to customer satisfaction and quality of product embellishment. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type or size. Please confirm sizing in the product size sheets provided.
- Please note that monitor colors vary from monitor to monitor based on the users settings. This will affect the color output view. ALwasy refer to a PMS color chart for matching colors. Many products offer PMS color matching free or with a fee, but keep in mind based on the substrate color, and material, there are times that PMS matches cannpot be guaranteed. However Promo Planet and it's affiliates and/or suppliers for these promotional items will make every efforto tto give you perfect results.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Promo Planet does not proof documents created by its customers prior to processing. Should you have any reservations about the art files submitted please pay close attention to the warning that will populate regarding your logo legibility. If needed we can fix your art for you, however until the proof is approved your order cannot go into production.